Mcan Health Travel Agency in Turkey

Please becareful with this company. I booked a procedure almost 6 months ago. I was in touch with Case specialist and Nurse who gave me all the pertinent details about procedure, most impotantly the doctor who was performing it. I paid deposit and bought plane tickets only to find out that it was a different doctor with REALLY bad reviews performing the procedure. I spent a ton of money on airplane tickets to and from the USA only to get have to comeback a day later. The staff was very apologetic but the company refuses to refund the down payment I paid claiming that they had to pay transport and hospital for a procedure that did not happen. MCan should not only refund down payment but also my airfare! They responded saying that of all I could only get a 30 euro refund!

Please be really careful with this company! after reading recent reviews it seems that this happens way too often. Even if your procedure costs a little more please find an honest company with a good reputation.

I had a gastric bypass on the 20th May2021, the surgeon failed to do the surgery successfully and/or properly as I havent lost any weight, rather i have gained weight. 3 days later after the surgery I was able to eat as normal as i was prior to surgery. I have asked Mcan about why this is happening and they have failed to give me sufficient answers. 

I had a video consultation on the 27th May to discuss my grievances with the surgeon and he hung up mid consultation when he was being asked questions, and failed to provide sufficient answers, the Mcan host, Aykut, called him back several times and he declined the call refusing to answer. The lack of professionalism and high levels of dishonesty is very visible across Mcan. 

When I had the surgeryI asked Mcan if there are any pictures or videos (just so
I can see), I was told that there is none, however during the consultation the dr said that he did take picture evidence, still to this day I am still waiting to see it. 

Even though ive done scans Mcan has asked me to do an Endoscopy which costs over £1000 in London, at whos expense should I do the endoscopy? The dr wrote a 1 paragraph letter, calling it a report. 

From the start to the end my experience with Mcan has been terrible. I did my surgery at Turkey Hastanesi Hospital, the hospital is very very basic and staff do not speak english. Straight After the surgery i was asked twice by the dr and then by Saba, the mcan patient host, for extra 150 euros, this is when i was still under general anesethic and in extreme pain. First, the dr said he needs the additional money because my weight was too heavy, then he changed his story saying that he needs the money because he used extra staples. If i was in my right mind, i would not have paid that money. They know what they are doing by asking for extra money after the surgery when you are still not 100% concious and aware. I didnt even have strength to even grab my purse or even count the money, rather it was Saba that helped take the money out of my purse and count it. I felt pressured to do this and I was in a vulnerable state. 

I asked Saba, to order me a plug that will enable me to use my UK appliances. In my presence, she ordered it on the Turkish equivalent to ‘Amazon’, which was to be delivered immediately. I gave her 50TL to cover this, hours later she sends me a WhatsApp message saying that my order has been cancelled. She never gave me back my 50TL and acted oblivious to the fact that I gave her money. This again shows the type of reputation that Mcan holds themselves under. 

I have been left terrible terrible unnecessary wounds and the stitching was so bad. It looks like the surgeon stitched me with one hand and had a pint on the other hand - this is how bad it looks. Prior to payment, Mcan staff are friendly, helpful and they give you quick replies, but once they have received their money they really do not care about you. My hosts where Saba and Aykut.

I noticed that Mcan has 0 reviews on their website or anywhere else regarding gastric Bypass, however i was convinced by the team that they do infact do Gastric Bypass. I suspect that the Surgeons at Mcan are not skilled enough to do this surgery and my surgeon realised that he could not do the bypass when he opened me up.

I was given a covid test by Mcan that had written in turkish that its 'Not suitable for travel abroad', so obviously when i got the airport they did not allow me to travel, not only did i have to pay for a new flight and get a new covid test at the airport, i had to wait 14hours in Turkey until my new flight. Mcan were aware of this situation and i begged and requested for a driver to pick me up so i can rest somewhere comfortably, but instead they told me that a driver can not come to pick me up. Can you imagine after having 'surgery' having to sit on hard airport chairs for 14 hours? I originally had a direct flight to UK, but as the only flight that was available was a overnight transit flight, i had to stop in Amsterdam for an additional 18hours in pain sitting on a hard chair. This was one of my worst experiences ever and i dont wish it on my worst enemy.

The next day after my ordeal, I messaged Saba on WhatsApp, to be told that she no longer works for Mcan. I believe that this is part of the games that Mcan play to avoid ownership.

Mcan have agreed to give me back the money for the flight change, 50TL given to Saba, 150EUR claimed by the surgeon and for the covid test, and then decided to send me an email saying that they have changed their mind and are not giving me back any money because I keep writing reviews. Mcan are jokers and very unprofessional. They have no clue what it means to have an agreement and stick to it. 

Mcan has now resulted to threatening me with legal action because I am using my freedom of speech to tell others about my genuine experience. I also do not believe that half of these reviews posted are genuine.

I just experienced the MCAN hair transplant treatment and am extremely happy with it. They are very professional and nice people. 10 years of balding is finished with the hair transplant in 3 days in Istanbul with MCAN quality. The procedure is customized for you to make you feel as relaxed as you can be, everyone is around just for you. I was told of great results and have seen great results so I’m looking forward to seeing mine! Wish I had done it a few years ago if I had of known what I know now! Extremely recommend these amazing people, lots of love from London!

I had hair transplant with them and they told me over the phone that the doctor personally will do it, once i arrived i was surprised that the doctor was actually not doing it but it will be nurses, those nurses seemed young and unexperienced and when i asked them they said its fine, they always do it. 

Anyway i was already there and have arrived and paid so I went with it, after i returned home and after 6 months the hair transplant results are extremely bad, when i contacted customer support, they only expressed an apology and they refused to rectify it. I feel bad because my head now looks worse than before and I will have to pay more now if not double to rectify this predicament i'm in, I deeply regret choosing Mcan, one of the worst decisions i have ever made in my life.

 had an operation with MCAN ...very bad results!!

I had an operation with MCAN around 9 months ago...here is the total story: First of all i was told that i will be at a JCI Acrredited hospital, that did not happen , i was taken to a very normal hospital not meeting the JCI standards, second i was told that is was a Vaser liposculpture, but when i arrived they told me it’s just liposuction!! However I insisted to use VASER and i told them i will not go to the operation theater before i saw the machine which they did but they gave me anesthesia before i went to the OR so I didn’t know if it was actually used or not...however regarding the results i can say that the abdominal area is better but the pectoral area are just feamle boobs!! The operation was done by Dr Samit Hariri ..i contcted him and MCAN and they do not want to admit the mistake or take any responsibility and just delaying me so that i wait 1 year post-operative “as if the female boobs will go away”!! However it’s a very bad experience..results not even near to the expectation photos they send you!! Neither the Hospital is the standard they say at all