Home » MedicalTourism.Review - Rules and Guidelines

MedicalTourism.Review - Rules and Guidelines

MedicalTourism.Review (also refered as “MTR”) is a public website designated to review Medical Services Providers around the world. The reviews are provided by the “customers” (also called “patients”) that received a service provided by a Medical Service Provider: Clinic, Hospital, Wellness Facility, Medical Travel Agency and other.

Also the website is designed to give means to users to discuss, ask questions, give advice and support.

The website’s purpose is to provide reliable information to those who want to travel abroad to get medical treatment. It also aims to provide a safe space to share personal experiences with the rest of the community. See our About Section for more details.

Because our website is driven by a community which consists of reviewers, medical representatives, facilitators, doctors and other medical professionals, simple visitors and others - we have certain rules and guidelines in-place. All the users of the website must agree on these rules and guidelines, to make sure that the website functions correctly as a whole. We reserve the right to change these rules in the future (add, modify or remove clauses).

By using our website, as a user, you must agree with the “Terms and Conditions”, “Privacy Policy” and the “Rules and Guidelines” (this document) - if you don’t agree with some point from any of these documents please stop using MedicalToursim.Review.

1. Content and Copyright:

We want to remind you that the content and information on this Website (including, but not limited to: messages, data, information, text, photos, graphics, maps, icons, software, code or other material)(excluding Content provided by users), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information, software, products, or services obtained from or through this Website. For full information see “Terms and Conditions”.

Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  3. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  4. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  5. deep-link to any portion of this Website for any purpose without our express written permission; or
  6. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization;
  7. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by MTR in connection with the Website or the services.

2. Privacy Policy and Disclosures

MTR believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of MTR, to understand our practices.

In certain circumstances we may disclose information about you to third parties if we determine, in our sole discretion, such disclosure is necessary (a) to protect MTR's systems, assets, employees, members, and customers; (b) to ensure the integrity and operation of MTR's business and systems; or (c) to comply with legitimate and enforceable governmental requests, subpoenas or court orders. We may choose to comply with or disregard such requests or orders in our sole discretion. MTR’s right to disclose information, including but not limited to user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted Content, shall take precedence over any terms of MTR’s Privacy Policy.

3. Using with Third-Party Medical Service Providers through MTR

We would like to bring your attention to that all the Third-Party Services (i.e. Medical Service Providers and the services that they offer) aren’t the services provided by MTR. By reading contributed reviews, questions and answers, content articles, safety topics, country articles, services articles and other information on MTR - the user will not hold MTR and its staff liable for any decisions that the user makes. For more information on that see the “Terms and Conditions” document.

4. Prohibited General Activities:

  1. You must use the appropriate interactive sections of the website for your purposes (see the REVIEWS, COMMENTS, AND USE OF OTHER INTERACTIVE AREAS section below).
  2. If you want to promote and advertise a provider or business - we have designated special pages for that (see the PROMOTING Section below), we insist that you do not promote in other pages - users not complying to this rule can be blocked or banned.
  3. Acting as an unofficial REPRESENTATIVE for a provider is not safe, and will be penalized. Instead, get in touch with us through the CLAIM PAGE page and claim your provider’s page.
  4. To prevent review fraud we do not accept multiple registrations of the same user, users found doing that will be banned, accounts will be closed and their submitted content will be removed.
  5. MTR prohibits content that would constitute, provide instructions for or encourage a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law.
  6. To avoid any third party copyright infringement we do not allow any content that can infringe on any patent, trademark, copyright or other intellectual or proprietary right of any party.
  7. We do not allow content that impersonates any person or entity.
  8. Please do not publish content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted.

5. Reviews, Comments, and Use of other Interactive Areas

As mentioned before, our Website is split into certain interactive areas, each area has its own purpose, rules and guidelines (listed below):

5.1. Reviews Section

The Review section on a Provider’s page is designated solely for Provider’s reviews: users may list reviews of other users, post their own reviews, rate the provider after posting a review, edit their reviews, delete their reviews, interact with other user’s reviews and receive replies from MTR staff or provider’s representative. All the possible actions aren’t limited to the ones that were mentioned.

When posting a Review, we ask you not to post:

  1. questions or off-topic questions (please use Ask & Discuss Section);
  2. customer support (you may use Ask & Discuss Section for that);
  3. small talk (you may use Community Section or Private Messages for that);
  4. other provider promotion (you may write about it on the Provider’s Community Page in the Community Section if you wish to promote a provider);
  5. personal Information or Payment Information, we are the public website which means that anyone can access and use the information you provide, for that reason please be careful with the information you’re providing;
  6. inappropriate content - aggressive reviews, fake reviews, promotion-based reviews, reviews containing staff references and personal attacks, and any content that will be considered by the community (by down-voting the review more than 10 times) or by MTR staff “inappropriate” = will be flagged as Inappropriate Content and hidden from the public view.
  7. non-relevant and partial reviews, please take your time to write a full experience review, which should be longer that one sentence. Keep in mind that users will look for full and comprehensive reviews that might help them make important decisions.
  8. harassment, threats, hate speech, displays of intolerance and prejudice, we ask you to be most open-minded and positive;
  9. names of doctors, nurses or other medical staff are not allowed in a review because is a review of the Medical Service Provider and not a review of a medical professional. If this happens - we will censor the specified names.
  10. compare providers - we ask you not to compare providers between them, in the review you’re writing. You may do so in the Community Section, on the Provider’s Community Page, but not in the review section.
  11. plagiarize - please make sure you write only the original review, not copied from any other website or platform. If we discover that your review is copied from elsewhere, we reserve the right to flag your review as “inappropriate”.
  12. you may not rate a provider if you haven’t received a full service from it, however if you have been in contact with any representatives or any kind of interaction with the provider and wish to share your experience and concerns you may write a comment on provider’s community page (page dedicated to specified provider in the community section) which will not influence the provider’s ratings. (We believe that anyone who did not undergo full-service process cannot rate all the points important on understanding the quality of the services given by the provider, and influencing the ratings superficially might not give fair and full information for future patients, we hope you understand our concerns).

Important notes:

  1. Users that have karma less than 3 cannot rate a provider (see Karma Section);
  2. Moderators and MTR staff have right to edit your review to adjust it to the Rules and Guidelines.
  3. Reviews that do not comply to our rules will be marked as “inappropriate” or deleted from our website.

5.2. Ask & Discuss Section

The Ask & Discuss Section on a Provider’s page is designated solely for Provider’s questions and answers: users may ask any questions and later receive answers from the Provider’s Representatives. All the possible actions aren’t limited to the ones that were mentioned.

When posting a Question, we ask you not to post:

  1. reviews or simple comments about the provider (please use the Review Section for reviews and the Community Section for comments or general discussions);
  2. small talk (you may use Community Section or Private Messages for that);
  3. other Provider Promotion (you may write about it on the Provider’s Community Page in the Community Section if you wish to promote a provider);
  4. personal Information or Payment Information, we are a pubic website which means that anyone can access and use the information you provide, for that reason please be careful with the information you’re providing;
  5. inappropriate content - aggressive or passive-aggressive questions, rhetorical questions, promotion-based questions, questions containing staff references and personal attacks, and any content that will be considered by the community (by down-voting the review more than 10 times) or by MTR staff “inappropriate” = will be flagged as Inappropriate Content and hidden from the public view.
  6. harassment, threats, hate speech, displays of intolerance and prejudice, we ask you to be most open-minded and positive;
  7. names of doctors, nurses or other medical staff is not allowed in Ask & Discuss Section because the answer will come on behalf of the Medical Service Provider and not a medical professional. If this happens - we will censor the specified names.

5.3. Community Section

The Community Section is designed for open communication and interactions between all types of users: patients (previous and prospect patients), doctors and other medical staff, Provider’s representatives, moderators, administrators, etc. This section promotes a clear and friendly communication between all parties and for this reason, we have set-up certain community rules:

  1. Not to post content that contains harassment, threats, hate speech, displays of intolerance and prejudice, obscene language - we ask you to be most open-minded and positive;
  2. You may post links to different websites in the Community Section’s Topics and Comments, but aggressive advertising and promotion of products, services, and business are prohibited.
  3. Make sure you don’t create duplicate topics, use Search prior to posting new topics.
  4. Please make sure your discussions are on-topic (appropriate comments) if you want to write an off-topic message to another user, use the Personal Message functionality.
  5. Please don’t post any sensitive personal or private information that might be used by others against you.
  6. Don’t upload corrupt images, or malicious, software, or scripts, or links towards any resources that may damage other users devices.
  7. Don’t Plagiarize - please make sure you write only the original content, not copied from any other website or platform. If we discover that your content is copied from elsewhere, we reserve the right to flag your comment as “inappropriate” or to remove it.
  8. Be polite to others - respect other user opinions and experiences.

5.4. Comments on Other Pages

Other pages (such as Country Pages, Safety Topic Pages, Info Pages, Poll Pages, etc.) might have the comment section opened for thematic discussions and interactions.

Please do not:

  1. post comments that are not relevant to the topic you’re posting on.
  2. copy and/or paste content from other sources. If you wish to discuss an article - do write your opinion and provide a link to the article.
  3. harass, threaten, write hate speech, display intolerance and prejudice, we ask you to be most open-minded and positive.
  4. give inaccurate information and misinform other users and visitors.

5.5. Promotion and Advertising:

We encourage Medical Service Providers to promote their services, packages, coupons and other offers on our website. They will be able to do that, once they become official Representative of the specified Provider and edit their page.

If your user is not a Representative yet, you can become one by contacting us through the CLAIM PAGE page.

You can also use our in-site advertising system to place site-wide promotions. To use it, please use the CLAIM PAGE page and get in touch with MTR staff.

Please don’t promote anything on other website’s sections.

5.6. Other Activities:

  1. We encourage you to create new content: submit new provider (if you know the one that is not listed on our website), submit new safety topics (if you have anything to share from your own experience), be active in the community section and submit new discussion topics, etc.
  2. Please make sure that you don’t create a duplicate content. Before creating any new Provider, Community Section Topic or Safety Topic, make sure there isn’t one already created (by using “Search”).
  3. We urge you to submit most accurate information when you submit new content, this includes links, provider type, location, addresses, contacts, description, and others.
  4. Please remember that users rely on the accuracy of the information you provide.
  5. If you want to exchange messages with a user you need to friend them. To add a user to your friends' list, you should first - send a friend request to the user and then, the user must approve it.
  6. If you have an uncomfortable private conversation and you want to involve MTR Staff in it, you can report the private thread and someone from our team will help you resolve the issue.
  7. Feel free to use the Contact Page, if you have anything important to say/ask MTR staff.