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Booking Health Travel Agency in Germany

Rating Summary:
63.96 score/100
2 total votes
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1 recommends
1 doesn't recommend
Ranked 4 / 231 Travel Agencies & 62 / 4187 Providers.
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This Travel Agency -
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Provider Category

Location

Germany

Address

Germany

Official URL

Our Partners

Medical Tourism Clinics:

No clinics specified as partners specified yet.

Medical Tourism Hospitals:

No hospitals specified as partners specified yet.

Medical Tourism Wellness Partners:

No wellness partners specified yet.

Medical Tourism Insurance Companies:

No insurance companies as partners specified yet.
Rating Summary
Value
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50
2
Help & Support
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37.5
2
Communication
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37.5
2
Choice
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50
2
Package Quality
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37.5
2
Logistics & Organization
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50
2
63.96 score/100
2 total votes
Ranked 4 / 231 Travel Agencies & 62 / 4187 Providers.
1 recommends
1 doesn't recommend

Reviews for Booking Health

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We trusted BookingHealth with 5.800 € in order to help us investigate our daughter's epilepsy condition. What a big mistake! 

First, they tell us the hospital we have booked in Munchen had a "meeting" and decided our case was too complicated and we should see a more experienced doctor in Bonn. We were worried but we believed. After much insistence in providing us with a written explanation from the hospital we found out from another "travel agent" that it was a LIE. The hospital, in fact, was not accepting international patients. We also called the hospital directly and confirmed...

But this was nothing... we went to the clinic, found a very arrogant doctor who told us nothing we didn't already know. All "investigations" took 2 hours (waiting times included). Lucky us we got the bill at the and - 1100 €

Well, we said, at least we will get most of our money back to continue our investigations... Bookinghealth agent told us to wait for the final calculation. So we wait.. and wait.. after 3 weeks we get it! We look closely - it's from another patient!!! (very "confidential" information...)

We tell them it's a mistake and they tell us again to wait... and we wait... 2 more weeks - we get the "final final calculation": from the 5.800€ we paid, they will give us back 820€ !!!

After many attempts to reason with them by e-mail we will have no other option than to file complaints with Verbraucherzentrale Bonn and econsumer.gov and also call our lawyer to handle this problem by legal means.

How can you rip off people with health problems? Are those problems not enough? And especially deprive children of further investigations and a chance of a normal life? What kind of people are you?

Stay away from BookingHealth !!!

Summary:The service I needed was related to Pediatrics. I went to the Booking Health to receive consultation, and have received it. The representative gave partial information about the available packages, except trip and safety information. The package I choose included all needed support and related services. During the trip I received partial support pre and post treatment. I did have problems during the trip.
I don't recommend this travel agency!
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I used their services multiple times, when I come to Germany for different health procedures. From my experience they handle well the surprises and complications and they strike me as honest company. It makes me feel sure for the outcome. In generally I'm hapy with german doctors and medical staff, and the I had translator come with me, so it was easy to communicate. I do reccomend them for people who expect to get good health services. 

Summary:The service I needed was related to Surgical Sports Medicine. I went to the Booking Health to receive consultation, and have received it. The representative gave full information about the available packages, including trip and safety information. The package I choose included all needed support and related services. During the trip I received full support pre and post treatment. I did not have problems during the trip.
I recommend this travel agency!
CountryGermany
This Travel Agency -
Unverified
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