Booking Health Travel Agency in Germany
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Reviews for Booking Health
Everything worked out just as we planned. Treatment received in full, the father is already on the mend. Thank you for organizing the whole process. Without you, it would not have been possible to achieve the desired result. We can safely recommend the company! Real professionals work here!
With the support of Booking Health, it was possible to go to Germany for treatment. I've been bothered by a hand problem for a long time. I had a microsurgical operation in one of the best clinics. Everything turned out to be much easier than I expected - the coordinator helped with the choice of the hospital, organized a consultation with the doctor and helped with the purchase of air tickets
Hello! I want to say thank you to the company for their help in the treatment of my very close person. We first contacted Booking Health last year. My friend needed a second neurosurgical intervention due to a medical mistake. We decided not to risk at home and go to Germany. The girls from the company (Anastasia and Natalie) prepared the trip to Beta Klinik Bonn in the best possible way, thanks to them. The treatment was successful, the clinic staff and doctors were very attentive, the corrective surgery was performed perfectly. A year later we went to Germany again to undergo an examination and make sure everything is fine. This time our travel manager was a wonderful girl Natalie
. We recently returned with great news. We would like to express our deep gratitude to everyone who participated in our treatment: all managers, translators, drivers and, of course, doctors! I definitely recommend this company
I would like to express my satisfaction and mark the company's services as excellent. The level of service provided by Julia has consistently met and exceeded my expectations.
I could not be any happier with my experience with Booking Health .com. From the first call with Julia they have it covered. Sam my translator was great. Shah my driver was the best anyone could ask for. They were truly a blessing in my time of need. Looking forward to my visit
An excellent experience with Booking Health at the University Hospital Rechts der Isar in Munich. Mrs Nourmade the trip go smoothly and assisted us with everything, making the treatment easy and successful. A big thanks to Prof. Trölsch for all the attention.
Thank you for making my experience so positive and worry-free. I would highly recommend Bookinghealth to anyone seeking professional and reliable medical travel assistance.
Extremely satisfied with Booking Health team and their abilities to offer:
- high-quality medical solutions
- well-suited treatment plans tailored to my needs and preferences
- full support both inside and outside the clinic
- seamless communication throughout the process
- great care for travel arrangements
Everything went smooth from the beginning. Monica, my dedicated case manager, handled the application process with grace. She is an exceptional communicator, paying great attention to every detail and addressing all my questions (medical and organizational).
Nour promptly took over the arrangements for my trip and provided amazing support during my treatment in Germany, making sure everything is going on perfectly. Special thanks to Aksana and Mrs Claudia who played a crucial role in making everything stress-free in the hospital.
Everything went excellent and I am incredibly grateful for that, so a big thank you from my heart to all the BookingHealth team for their exceptional care and support they offered me. I wish you all the best!
Many thanks for prof Vogel and his assistant, thank you booking health team for the amazing organizing and fast response
It sadly been a devastating experience. I'm a single hard working mother of young twins.
Was speaking to Monica Diruberto my booking health agent for many weeks.
We finally agreed on the best hospital for my treatment and the agreed dates. I told her I could only be seen while I was in Europe till 5 July and she took note of it and confirmed the booking. I was informed all was booked and confirmed to see the professor's from Munchen University RECHTS DER ISAR from 1 to 5 July 2024. I decided to pay and went for booking health as I needed urgent assistance. Monica was great but from the moment I paid via EFT 12000 euro, everything changed.
The travel manager confirmed nothing was booked for these dates. The booking agent Monica went completely silent.
As I could no longer reach her I contacted the quality manager Hany Elrouby who eventually asked my bank details but then after shared a refund was not possible.
Monica shared it was a miscommunication by the University hospital and I should definitely be getting a refund.
They both asked my bank details but then went silent again.
I eventually got urgent treatment elsewhere at another University hospital. I had to fly back to my home country in South Africa and my children had to go back to school.
I have sent them numerous email's. Over 50 missed phone calls but I'm being ignored. While I never used any of there service or even went to there hospitals they won't refund me. Now yesterday they sent me a email they will consider to refund me 7000 euro from the 12000 euro I paid.
If you scroll to the back of the pages of Trust pilot
(reviews) you will read multiple cases that experienced the same as me. Looking back I wish I would of read this all before paying. I was desperate at the time as I was so unwell.
I highly recommend, not to make the same mistake as I did. Wish I would of went to Bookined another Tourist medical provider who people don't seem to experience this issue. They too sadly told me BookingHealth are known for doing this.
It seems several other people also reported it to the German police who are very interested and
started a investigation.
I read multiple people on here took legal action and where still ignored. Who thereafter moved to further proceedings to court. Eventually booking health agreed on a refund but then booking health didn't stick to the payment plan.
Of course should I get a full refund I will remove this post.
Keep you posted.
We trusted BookingHealth with 5.800 € in order to help us investigate our daughter's epilepsy condition. What a big mistake!
First, they tell us the hospital we have booked in Munchen had a "meeting" and decided our case was too complicated and we should see a more experienced doctor in Bonn. We were worried but we believed. After much insistence in providing us with a written explanation from the hospital we found out from another "travel agent" that it was a LIE. The hospital, in fact, was not accepting international patients. We also called the hospital directly and confirmed...
But this was nothing... we went to the clinic, found a very arrogant doctor who told us nothing we didn't already know. All "investigations" took 2 hours (waiting times included). Lucky us we got the bill at the and - 1100 €
Well, we said, at least we will get most of our money back to continue our investigations... Bookinghealth agent told us to wait for the final calculation. So we wait.. and wait.. after 3 weeks we get it! We look closely - it's from another patient!!! (very "confidential" information...)
We tell them it's a mistake and they tell us again to wait... and we wait... 2 more weeks - we get the "final final calculation": from the 5.800€ we paid, they will give us back 820€ !!!
After many attempts to reason with them by e-mail we will have no other option than to file complaints with Verbraucherzentrale Bonn and econsumer.gov and also call our lawyer to handle this problem by legal means.
How can you rip off people with health problems? Are those problems not enough? And especially deprive children of further investigations and a chance of a normal life? What kind of people are you?
Stay away from BookingHealth !!!
I used their services multiple times, when I come to Germany for different health procedures. From my experience they handle well the surprises and complications and they strike me as honest company. It makes me feel sure for the outcome. In generally I'm hapy with german doctors and medical staff, and the I had translator come with me, so it was easy to communicate. I do reccomend them for people who expect to get good health services.