Kpj Ampang Puteri Specialist Hospital Hospital in Ampang, Malaysia

I have been left in constant pain and with significantly reduced mobility for the last 2 years following total hip replacement surgery for which the hospital's surgeon did not have informed consent as he did not advise me of the surgery related risks beforehand! Despite the hospital knowing this, from the consent forms in its records which confirm I was not given a "a risk disclosure information sheet" and that "general and specific risks of treatment,procedure or operation" were not discussed with me! Also, from the hospital's grievance meeting, chaired by the hospital's medical director, (person in charge) during which the surgeon repeatedly avoided answering for not advising me of the risks, the hospital has done nothing  to address the matter, despite the Malaysian Federal Court ruling that a privatehosital has a non-delegable duty og care towards its patients for the negligence of anyone it engages to treat its patients!

Making matters worse, the hospital's CEO claimed that my complaints were answered when the lettere, emails and messages from the hospital prove they were not. Also when the Ministry of Health instructed the Person in Charge, who had violated regulations by not writing  to me within 14 working days of the hospital receiving my complaints, to write to me, he lied in his replies to 5 of the 7 compaints he answered. I escaled my complaints to KPJ Healthcare Berhad which owns this and another 20+ hospitals. It appears happy with the hospital ignoring its obligation imposed on it by the Federal Court and the dishonesty of both its CEO and Person in Charge as it President and its COO have not addressed these issues!

When his lies by the Person in Charge were highlighted to the Ministry of Health it did nothing, nor did it do anything about the hospital ignoring its non-delegable duty  of care. I then made complaints about the Person in Charge and the surgeon to the Malaysian Medical Council (MMC). Related to the complaint about the Person in Charge, despite the evidenceof his lies provied along with my complaint, the MMC's Preliminary Investigation Committee recommended to its council that not investigation be carried out into the person in charge's lies! In relation to my complaint about the surgeon's negligence, it is still ongoing after 17 months! This fact should be remembered by potenitial medical tourists, as the complainat must be physically present at all session of the MMC's Disciplinary Board inquiry! For now, I will not say anything else about the inquiry into the surgeon as the inquiry is still ongoing!