American Hospital Istanbul General Hospital in Turkey

Accredited by:
Joint Commission
Top Specialities:
Rating Summary:
57.76 score/100
2 total votes
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0 recommend
2 don't recommend
Ranked 29 / 1228 Hospitals & 161 / 5585 Providers.
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Represented by:
This Hospital is unverified - no representative is available.

Provider Category

Provider Type

General Hospital

Location

Address

Tesvikiye, Guzelbahce Sk. No:20, 34365 Sisli/istanbul, Turkey
Turkey

Description

At the American Hospital;

The services given to all of our patients' requirements, expectations and rights are taken into account every step of the way,

Any type of needs, expectations, and rights of our patients are taken into account every step of the way throughout the course of their care,

We  work in accordance with  laws, regulations, and principles of professional ethics and  pay serious  attention to our patients’ rights to their privacy,

We have built a coordinated integrated system of physicians, nurses, technicians and patient representatives collaboratively working around the patient,

We provide our patients with transparent and integrated healthcare services at a standardized level of quality with the support of the clinical pathway, guidance and algorithms the American Hospital has determined.

We have determined a clinical roadmap, guidance, and algorithms to provide transparent and integrated healthcare services at a standardized level of quality to all of our patients,

Our medical and administrative systems are constantly measured and evaluated in order to improve the hospital’s systems and increase patient satisfaction and care.

 

Rating Summary
Value
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0
2
Safety
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37.5
2
Cleanliness
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75
2
Staff Cooperation
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25
2
Communication
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12.5
2
Dignity & Respect
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0
2
Involvement in Decisions
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50
2
57.76 score/100
2 total votes
Ranked 29 / 1228 Hospitals & 161 / 5585 Providers.
0 recommend
2 don't recommend

Reviews for American Hospital Istanbul

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0

Worst customer service ever! I sent an online appointment request for a checkup at the American hospital and got a phone response after some days that I have to get an expat package since I recently moved out of the country. It was of course much pricier and in hard currency but fine. I sent the details of the checkup program I would like to have, and got an email from Melis Bokorna two weeks later that all is booked and I would receive another email with all details closer to the appointment. Sure enough the confirmation email never arrived. I kept sending email reminders to Melis with no answer, also calling the phone number she provided, but the line was dropping immediately. I called customer service and tried to get through that way, but after a long hold, no one would pick the line and I get disconnected. It was extremely annoying that I had to travel to another country, go the American hospital not even knowing if my appointments are set or not! Of course they were not, and the girls at the checkup department were incredibly rude and insensitive to the situation I'm in. They said they can't offer me any appointment that day or any other day that week (even without looking at their schedules). I asked them to talk to Melis. Funny enough her phone number did not work for them either and line was dropping immediately. They had to go through other internal extensions and ask for her. She said she booked my appointment at Koc Hospital (part of the same group but very far away, almost two hours by cap from city center!!). I talked to staff at "patients complaints" and showed her that my original request was directed to the American Hospital in Nisantasi, not Koc. Her answer was that there must have been a mix up when the call center forwarded your request! And so I did not get the service that I needed, instead lots of frustration and time wasted. Not to mention that the staff who behaved that way, specially miss. Melis Bokorna who does not like to read her emails, lost the hospital a highly priced expat package. 

Summary:
I went for a check-up.
I haven't received the requested service(s).
I had an appointment.
The service I received was very poor.
I had complications after the treatment.
I don't recommend this hospital!
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I chose The American Hospital beceause I believed I'd get a higher level of service and be able to communicate in English. This came with a higher price tag, but it seemed to be worth it. The consultation was only about 120 USD, but two lab tests set me back about 400 USD. The hospital does not communicate in English, even my pathology reports were in Turkish, and there was certianly not a high level of service. I don't think my doctor really had her head in the game, she was obviously distracted. Overall, I just don't recommend.

If you need treatment in Istambul, try Turkiye Hospital. It was very professional, I liked the doctor who answered all my questions and took her time, and the facilities are top rate too. 

Summary:
Medical service(s) I needed was: Consultation / Check-up.
I went for a consultation and treatment.
I have received the requested service(s).
I didn't have an appointment.
The service I received was very poor.
I had no complications after the treatment.
My health has did not improve after receiving the services from the American Hospital Istanbul.
I don't recommend this hospital!
CountryTurkey
Address
Tesvikiye, Guzelbahce Sk. No:20, 34365 Sisli/istanbul, Turkey
This Hospital is unverified - no representative is available.
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