American Hospital Istanbul General Hospital in Turkey

Worst customer service ever! I sent an online appointment request for a checkup at the American hospital and got a phone response after some days that I have to get an expat package since I recently moved out of the country. It was of course much pricier and in hard currency but fine. I sent the details of the checkup program I would like to have, and got an email from Melis Bokorna two weeks later that all is booked and I would receive another email with all details closer to the appointment. Sure enough the confirmation email never arrived. I kept sending email reminders to Melis with no answer, also calling the phone number she provided, but the line was dropping immediately. I called customer service and tried to get through that way, but after a long hold, no one would pick the line and I get disconnected. It was extremely annoying that I had to travel to another country, go the American hospital not even knowing if my appointments are set or not! Of course they were not, and the girls at the checkup department were incredibly rude and insensitive to the situation I'm in. They said they can't offer me any appointment that day or any other day that week (even without looking at their schedules). I asked them to talk to Melis. Funny enough her phone number did not work for them either and line was dropping immediately. They had to go through other internal extensions and ask for her. She said she booked my appointment at Koc Hospital (part of the same group but very far away, almost two hours by cap from city center!!). I talked to staff at "patients complaints" and showed her that my original request was directed to the American Hospital in Nisantasi, not Koc. Her answer was that there must have been a mix up when the call center forwarded your request! And so I did not get the service that I needed, instead lots of frustration and time wasted. Not to mention that the staff who behaved that way, specially miss. Melis Bokorna who does not like to read her emails, lost the hospital a highly priced expat package.