Mercy Health O'connell Family Centre Clinic in Victoria, Australia

Mercy Health is a comprehensive healthcare provider with a network of clinics and services spread throughout Victoria and southern New South Wales. Among its notable facilities are Werribee Mercy Hospital and Mercy Hospital for Women, which are equipped to offer a broad spectrum of medical services to meet the diverse needs of the community. These services encompass a variety of specialized care areas, including pre-admission clinics, pregnancy day stay, prevention and recovery care, and private obstetric care. Patients can also access a rapid access colonoscopy clinic, vascular clinic, and an infant hearing screening program.

The organization extends its services to cover a range of women's health issues through the well women's clinic, and it caters to the unique needs of younger patients with a young mums pregnancy care clinic. Mercy Health is also adept at managing more complex medical needs with its medication management, symptom management and referral team, and shared maternity care. Social work support is available, as is a special care nursery for newborns requiring additional attention. The hospital's comprehensive care extends to obstetric and antenatal care, occupational therapy, and services for older adults through the community team.

For those requiring specialized attention, Mercy Health's facilities include an orthopaedic clinic, paediatric echocardiography, and a paediatric eye clinic. The organization's commitment to holistic care is evident in its provision of services that address physical, emotional, social, and spiritual well-being. Beyond acute medical care, Mercy Health also offers residential aged care, home care, and retirement living services, ensuring support across various stages of life and health needs.

The specialist clinics at Mercy Health are designed to cater to a range of medical specialties, including gynaecology, perinatal mental health, paediatric, and allied health services. These clinics serve both public and privately insured patients, with a referral from a GP or specialist required for access. Mercy Health is dedicated to improving the quality and appropriateness of referrals to these specialist clinics, in line with the access policy and referral criteria set forth by the Department of Health and Human Services.

Supporting the clinical services, Mercy Health offers outpatient clinics, advance care planning, and integration with the My Health Record system. The organization places a strong emphasis on patient empowerment, providing comprehensive information on the referral process and feedback mechanisms. Additional support services are available for patients and visitors, including multicultural services, pharmacy, and dedicated support for Aboriginal and Torres Strait Islander patients. In response to the evolving healthcare landscape, Mercy Health also provides visitor information related to COVID-19 restrictions and ensures access to patient information, education, and training, as well as resources for responding to family violence. The Primary Care Liaison Unit plays a crucial role in enhancing communication between hospitals and general practice, furthering Mercy Health's mission to deliver seamless and compassionate care to all.